Investor Charter

Our commitment to transparency, efficiency, and investor protection in the Indian Securities Market.

Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of Business Transacted by the Depository and Depositories

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP).

View DP List on CDSL

Description of services provided by the Depository through Dematerialization

(1) Basic Services

Sr. No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day

(2) Special Services (Pledge, Hypothecation, Internet based services etc.)

Sr. No.	Type of Activity / Service	Brief about the Activity / Service
1	Value Added Services	Basic Services Demat Account (BSDA) Transposition cum dematerialization Linkages with Clearing System Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending.
2	Consolidated Account statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions).
3	Digitalization of services	E-account opening Online instructions for execution e-DIS / Demat Gateway e-CAS facility Miscellaneous services

Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

Investor Complaint/ Grievances

Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

Electronic mode:
- SCORES (a web based centralized grievance redressal system of SEBI)
- Respective Depository’s web portal dedicated for the filing of compliant
- Emails to designated email IDs of Depository - [email protected]
Offline mode: For tracking of your grievance, we request you to submit the same online through the portal.

The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

Investor Grievance Redressal Committee of Depository - View Committee Details

Arbitration proceedings - View Arbitration Details

(2) Multi-level complaint resolution mechanism

For the Multi-level complaint resolution mechanism available at the Depositories please refer to link Complaint Resolution process at Depositories

Guidance pertaining to special circumstances: Termination of Participant / DP

Sr. No.	Type of special circumstances	Timelines for the Activity/ Service
1	Depository terminates participation if eligibility criteria not met. Participant surrenders participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

SEBI Circular on Investor Charter

Advisory - KYC Compliance

All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.

Investors may contact their respective stockbrokers / depository participants for updation of details in their trading / demat account.

The last date to update KYC is on or before March 31, 2022.

Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
On submission of the necessary information, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
The demat account shall be unfreezed once the investor submits the deficient KYC details.

Investor Complaints Data

Investor Complaints Data for every month ending March 31, 2026

SN	Received from	Carried forward from previous month	Received during the month	Total Pending#	Resolved*	Pending at the end of the month**		Average Resolution time^ (in days)
Basic Identifiers						Less than 3 months	More than 3 months	Resolution Time
1	Directly from Investors	NIL	NIL	NIL	NIL	NIL	NIL	NIL
2	SEBI(SCORES)	NIL	NIL	NIL	NIL	NIL	NIL	NIL
3	Stock Exchanges	NIL	NIL	NIL	NIL	NIL	NIL	NIL
4	Depositories	NIL	NIL	NIL	NIL	NIL	NIL	NIL
5	Other Sources (if any)	NIL	NIL	NIL	NIL	NIL	NIL	NIL
Grand Total		NIL	NIL	NIL	NIL	NIL	NIL	NIL

Trend of monthly disposal of complaints

Sr.No	Month	Carried forward from previous month	Received	Resolved	Pending
37	Apr-24	NIL	NIL	NIL	NIL
38	May-24	NIL	NIL	NIL	NIL
39	Jun-24	NIL	NIL	NIL	NIL
40	Jul-24	NIL	NIL	NIL	NIL
41	Aug-24	NIL	NIL	NIL	NIL
42	Sep-24	NIL	NIL	NIL	NIL
43	Oct-24	NIL	NIL	NIL	NIL
44	Nov-24	NIL	NIL	NIL	NIL
45	Dec-24	NIL	NIL	NIL	NIL
46	Jan-25	NIL	NIL	NIL	NIL
47	Feb-25	NIL	NIL	NIL	NIL
48	Mar-25	NIL	NIL	NIL	NIL
49	Apr-25	NIL	NIL	NIL	NIL
50	May-25	NIL	NIL	NIL	NIL
51	Jun-25	NIL	NIL	NIL	NIL
52	Jul-25	NIL	NIL	NIL	NIL
53	Aug-25	NIL	NIL	NIL	NIL
54	Sep-25	NIL	NIL	NIL	NIL
55	Oct-25	NIL	NIL	NIL	NIL
56	Nov-25	NIL	NIL	NIL	NIL
57	Dec-25	NIL	NIL	NIL	NIL
58	Jan-26	NIL	NIL	NIL	NIL
59	Feb-26	NIL	NIL	NIL	NIL
60	Mar-26	NIL	NIL	NIL	NIL
Grand Total		NIL	NIL	NIL	NIL

*Should include complaints of previous months resolved in the current month, if any
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of annual disposal of complaints

SN	Year	Carried forward from previous year	Received during the year	Resolved during the year	Pending at the end of the year
1	2017-18	NIL	NIL	NIL	NIL
2	2018-19	NIL	NIL	NIL	NIL
3	2019-20	NIL	NIL	NIL	NIL
4	2020-21	NIL	NIL	NIL	NIL
5	2021-22	NIL	NIL	NIL	NIL
6	2022-23	NIL	NIL	NIL	NIL
7	2023-24	NIL	NIL	NIL	NIL
8	2024-25	NIL	NIL	NIL	NIL
9	2025-26	NIL	NIL	NIL	NIL
Grand Total		NIL	NIL	NIL	NIL

Sr. No.	Guidance
1	Always deal with a SEBI registered Depository Participant for opening a demat account.
2	Read all the documents carefully before signing them
3	Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted.
4	Always make payments to registered intermediary using banking channels. No payment should be made in name of employee of intermediary.
5	Accept the Delivery Instruction Slip (DIS) book from your DP only (pre-printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips. Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders. Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s). Do not leave your instruction slip book with anyone else. Do not sign blank DIS as it is equivalent to a bearer cheque.
6	Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system
7	Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository.
8	Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation.
9	Do not share password of your online trading and demat account with anyone.
10	Do not share One Time Password (OTP) received from banks, brokers, etc. These are meant to be used by you only.
11	Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else.
12	Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions.
13	If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.html
14	Keep a record of documents signed, DIS issued and account statements received.
15	As Investors you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.
16	Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.
17	Register for Depository's internet based facility or download mobile app of the depository to monitor your holdings.
18	Ensure that, both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.
19	Do not follow herd mentality for investments. Seek expert and professional advice for your investments
20	Beware of assured/fixed returns.